Privacy policy

This page provides a description of how we at Frontkom AS, registered address Torvgaten 64, 1632 Gamle Fredrikstad, hereinafter simply referred to as Frontkom, process your personal data. The privacy policy, as it is called, defines the principles and methods by which we process data and information from customers and users on all websites belonging to Frontkom (such as frontkom.com), and all subdomains under these.

Please read this policy carefully. By visiting or otherwise using Frontkom's websites, submitting personal information to us or reading the content of this policy, you agree to the website's terms and that you are familiar with the content of this page.

Your privacy is important to us. Our aim is to ensure that you are up to date with new privacy regulations, including the GDPR (General Data Protection Regulation 2016/679). With this in mind, we will inform you about the legal basis for data processing, data collection and the use of data, as well as the rights of data subjects.

Frontkom AS ("Frontkom", "we" or "us") recognizes the need for privacy. We want you to feel safe when using our websites, and this privacy policy is intended to help you understand how we collect and use the information we collect about users on our websites.

What is personal data and what does data processing mean?

Personal data is information about an identifiable or identified natural person. Processing of personal data is essentially when any action is taken on personal data, regardless of whether this is an automated or manual process, i.e. for the purposes of: collection, storage, organization, modification, review, use, or sharing of access. Restricted data may be deleted or shared. Personal data is processed for different reasons; depending on the reason, the use of the data will vary in terms of how it is collected, what the legal basis is for the processing and use, and the conditions of storage.

What does this statement say?

This statement tells you:

what information we may collect about you
how we may use that information
when we may use your information to contact you
what information about you we may share with others
your choices about the personal information you give us

Information we collect

We collect information about you directly from you and automatically through your use of our website. We may combine information collected automatically with other information that we have collected about you or was provided to us directly by you. To help you protect yourself and your information, we encourage you to provide only the information necessary to use our website. If you or any other website user sends an email or provides an email address to Frontkom for any reason, we reserve the right to retain that email address to send future notifications in accordance with this Privacy Policy.

By providing Personal Data to www.frontkom.com and other websites belonging to Frontkom, you confirm that you have the necessary permissions to disclose Personal Data to be used by Frontkom in the manner described in this policy.

Our services sometimes link to services operated by other companies' services. These companies have their own privacy and cookie policies, so keep in mind that the information you provide to them will follow their rules and not ours.

Processing of personal data for recruitment purposes and within the candidate recommendation system

Frontkom performs recruitment for its own needs and for its customers who, among other things, Frontkom provides access to job candidates. Therefore, we recommend that your personal data may also be processed by clients of Frontkom, which is indicated in job advertisements specifying that the recruitment process is carried out on behalf of the client.

To learn more about the processing of job candidates' data, please read the candidate's privacy statement.

What types of personal information does Frontkom collect about me?

We will provide you with details of why we need your personal information and how we use it before you start, unless it is obvious.

Information you give us

We may ask for your name and contact details, date of birth or financial details depending on what you do on the site. Information you give us may include information in a creation (such as an image) you share with us, such as names of people appearing in the creation.

Device information

Devices are many things such as: your computer, mobile, tablet, voice-activated device.

We automatically collect some technical information from these devices and browsers. This may include: IP address (internet protocol), device ID, app ID, vendor ID, advertising ID.

Information about your activities outside Frontkom when you talk about us

Like if you have mentioned us in a Facebook or Frontkom post, we will collect your Facebook handle.

Information cookies (cookies)

To a limited extent, we may also collect personal data automatically by using the files of cookies found on our website. Cookies are small text files that are stored on the user's computer or mobile device while using the Internet. These files are used to explore some of the functionality offered on the website or act as confirmation that a particular user has viewed specific content on the website. We use certain cookie files that are absolutely necessary for Frontkom's services to function ("Strictly Necessary Cookies") and are used to ensure:

that the user's session is maintained
use of data used to log in: www.frontkom.com

Another type of cookie category is for files that, although not necessary to use the services, make it possible to:

store the user's choice to cancel the visibility of the selected alert, or screen the alert for a specified number of times
automatic login to the service ("remember me" option)

Frontkom also uses third party services (a list that is continuously updated) that use cookie files to:

monitor website traffic
create anonymity for collected statistics that help Frontkom understand how users visit the website and to constantly improve our product report on the number of anonymous users of our website to assist in the analysis of website visits
control the frequency with which specified content is displayed to the user
controlerency on user selection of a specified service
measure marketing effectiveness

At the date of creation of this document, the following third parties provide services on the above basis:

Google Analytics, Google Adwords, Google DoubleClick - more information can be found at: tools.google .com;
Facebook (including Instagram) - more information can be found at: facebook.com/about/privacy/;
Twitter - more information can be found at: twitter.com/en/privacy;
LinkedIn - more information can be found at: linkedin.com/legal/privacy-policy.
Hubspot - more information can be found at: https://legal.hubspot.com/privacy-policy

Remember that you can remove all cookies from your browser at any time or use the private browsing mode. To find out how to do this, go to your browser's "Help" section.

Frontkom clarifies that after cookie files have been discarded, some features provided by our services may not function properly; in some cases, this may result in the inability to use certain products.

Input logs

We collect user information about our Services from their IP addresses by analyzing entry logs. We use this information to diagnose problems related to server activity, possible security breaches and site administration. IP addresses are also used for statistical purposes, namely to collect and analyze demographic data of people visiting the website (i.e. regional information to show where the connection was made). On this basis, in some cases, general statistical tables are created and shared with cooperating third parties. These tables usually contain information about the website's visibility, but do not, however, contain any data that allows an individual user (and their identity) to be identified; we feel it important to highlight this fact.

We would also like to inform you that we may be obliged to disclose information about the IP address of a specified user, if required (and authorized by the legal provisions) by state authorities conducting their own investigations and/or proceedings.

Newsletters

We may also process your personal data if we send you the newsletter - provided that you have previously given your consent.

Automated processing of personal data

Information that we collect about the activities of our services may be processed automatically (including through the use of profiling); however, this will not result in any legal consequences for any natural person or affect their situation in any way. We clarify with regard to profiling:

we do not process any sensitive data
we only use the data we have collected
data obtained through profiling does not always have to be pseudonymized (pseudonymization is defined in the GDPR as "the processing of personal data in such a way that the data can no longer be attributed to a specific data subject without the use of additional information, as long as such additional information is kept separately and subject to technical and organizational measures to ensure that it is not attributed to an identified or identifiable person." )
if we cannot achieve our goal by profiling the personal data collected, we use common data such as email, IP details and cookies
we do this for analyzing or forecasting the personal preferences and/or interests of someone using our services in order to match our content to their preferences
we also do this for marketing purposes, i.e. to match the marketing offer with the preferences of said user

How may we use your personal data?

We must have a valid reason to use your personal information. It is called the "lawful processing basis". Sometimes we may ask your permission to do things, for example when you subscribe to an email or newsletter. Other times, when you reasonably expect us to use your personal information, we don't ask for your permission, but only when:

the law says it's okay to use it, and
it fits with the rights you have (described below)

We use your information for these types of things:

to deliver our services and provide you with information about them
to deal with your requests, complaints and enquiries
to check whether you are using our product and to keep our licensing database accurate and up to date
to customize services and provide you with things more tailored to your tastes
communicate with you
to understand and improve our products. We will conduct research and analysis about your use of, or interest in, our products, services or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.
Administrative. If you leave your email address, we may contact you to inform you about changes to our Services, our Service offerings, and other important Service-related notices, such as policy changes or security or fraud alerts.
Legal compliance. We may use your information to comply with applicable legal or regulatory obligations, including informal requests from law enforcement or other public authorities.
Other. We may also use your information to administer our business or perform functions otherwise described to you at the time of collecting the information.

Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you and legitimate interests). Where we rely on your consent to process personal data, you have the right to withdraw or refuse your consent at any time, and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases on which we collect and use your personal data, please contact our Data Protection Officer.

Sharing

We do not share your personal information with others, except as set out in this policy or when we inform you and give you an opportunity to opt-out of your personal information being shared. We do not sell your personal information. We will share information we collect about you, including personal information, in the following ways:

With third party service providers, agents or contractors. We will never sell your data to third parties. However, we do use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us in providing services to you. For example, we may engage Service Providers to provide services such as marketing, advertising, communications, infrastructure and IT services, to provide customer service, to collect debts, and to analyze and improve data (including data about users' interactions with our website). These service providers may have access to your personal data or other information in order to provide these functions. In addition, some of the information we request may be collected by third-party service providers on our behalf. We require our service providers to agree to take reasonable steps to keep the personal data we provide to them secure. We do not authorize them to use or disclose your personal information except in connection with providing their services.
Affiliated companies. We may disclose your information to current or future affiliates or subsidiaries for research, marketing, and other purposes consistent with this Privacy Policy, particularly companies in the Frontkom family.
To comply with legal process or to protect Frontkom and our users and members. If we believe that disclosure is reasonably necessary to comply with a law, regulation, legal or governmental request; to respond to a subpoena, court order, warrant, or other legal process; to enforce the applicable Terms of Use or this Policy, including investigation of potential violations thereof; to protect the safety, rights, or property of the public, any person, or Frontkom; to detect, prevent, or otherwise address security or technical issues or illegal or suspected illegal activities (including fraud); or as evidence in legal proceedings in which we are involved, as part of a judicial or regulatory proceeding.
Business transfers. We may be involved in a merger, acquisition, bankruptcy, dissolution, reorganization or similar transaction or proceeding involving the transfer of the information described in this Policy. In such transitions, customer information is typically one of the business assets transferred or acquired by a third party. If we are acquired by or merged with another company, if we sell or transfer a business unit or assets to another company, in the unlikely event of a bankruptcy proceeding, or as part of another similar business transfer, you acknowledge that such transfers may occur.
Aggregate or de-identified information. We may disclose aggregate, anonymous or de-identified information about users for marketing, advertising, research, compliance or other purposes.

Email

If you do not wish to receive promotional emails from us, you can unsubscribe at any time by following the opt-out link in the email itself. Please note that it may take up to ten (10) business days to process your request.

Security policy

We are strongly committed to keeping your data safe.

At the same time, no service can be completely secure - if you have any concerns that your personal data has been put at risk, please get in touch right away.

Frontkom uses robust security measures to protect data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of data. When services are accessed via the Internet, Transport Layer Security (TLS) technology protects customer data using both server authentication and data encryption. These technologies help to ensure that customer data is safe, secure and accessible only to the customer to whom the information belongs and those to whom the customer has granted access. Frontkom also implements other advanced technology measures to prevent interference or access from outside intruders. Frontkom offers enhanced security features within the Services that allow Clients to configure security settings to the level they deem necessary, such as forced password changes and IP restrictions.

Some companies that provide services to us operate their services from outside the European Economic Area. We only allow that to happen if we are satisfied with their security levels. Keep in mind that when you provide us with personal information, it may be transferred, stored or processed in a location outside the EEA.

Rights to access and control your personal data

For personal data that we hold about you:

Delete data: You can ask us to delete or erase all or some of your personal data.
Change or correct data: You can ask us to change, update or fix your data in certain cases, especially if it is inaccurate.
Object to, or restrict or limit, the use of data: You can ask us to stop using all or some of your personal data.
Right to access and/or take your data: You may ask us for a copy of your personal data and may request a copy of the personal data you have provided in machine-readable form.

Third party links

Our website may contain links to third party websites and applications. Any access to and use of such linked websites and applications is not governed by this policy, but is instead governed by the privacy policies of those third parties. We are not responsible for the information practices of such third party websites or applications.

Personal data related requests

For all privacy-related requests, please contact: hello@frontkom.com.

Changes to the policy

This policy is effective as of the effective date indicated above. We may change this Policy from time to time, and if we do, we will post any changes, including any substantive changes, on this page, so please be sure to check back periodically. If you continue to use Frontkom after these changes become effective, you agree to the revised policy.